Technical assistance 30 minutes View larger

Technical assistance Soap (30 minutes)


This assistance allows you to benefit from personalized services with an expert. For 30 minutes by phone or video.

Service available in French, German and English.

More details

Ask a question about this product

Do you have a lot of questions? You encounter technical problems with your achievements, opt for assistance and gain in efficiency. We invite you to share 30 minutes with an expert to answer all your questions. Listening carefully to help you.

Technical assistance :

During this assistance we can address the following points:
  • Questions about cold and hot saponification (hot process) and home cosmetics.
  • Resolution of technical problems: trace management, coloring, causticity, formulations, superfatting, additives, phase shift, soda ash, marbling ...
  • Advice on the choice of perfumes, understand the dosage.
  • We can give you advice on how to sell your creations well.
  • We can approach the legislation in broad outline (be careful, this is not a training course, but an introduction).

These services are available for products purchased from us or not, as long as they are listed on our site. We can exchange with you very simply by video, the implementation is done in one click.


  1. You buy this service
  2. A person contacts you to set a date and time
  3. On the day of this assistance, all you have to do is click on a link to activate the link.
  4. You should have a webcam or a mobile phone with a camera to chat with our teams.

Information :

  • Theme: Technical assistance
  • Duration: 30 minutes of assistance
  • Level: Beginner and confirmed
  • Number of participants: Individual with the trainer
  • Medium: Google Meet.
  • Assistance availability: On reservation

About Us

We are specialized in the creation of candles and perfumes since 2012. These many years of experience make us the leader in France on the creation of scented candles.

Historically oriented service and proximity, our technical team is made up of technicians and trainers able to intervene in French, English and German.

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Carrier < 30 kg France Europe International
Colissimo logo 48 à 72 hours 3 to 5 days 1 to 2 weeks
Options: at home, relay merchant, post
DPD logo 24 à 48 hours 2 to 3 days -
Options: shipped at home, relay
Chronopost logo 24 à 48 hours
1 to 2 days -
Options: shipped at home, relay
UPS logo - 1 to 2 days 1 week

If you want to know more and know our prices outside Metropolitan France, click here