Privacy policy

LAB SAS attaches great importance to the privacy of internet users and is committed to protecting their personal data in accordance with current French and European legislation. No personal data is requested from visitors to enable them to view the website www.terre-de-bougies.com.

This privacy policy, hereinafter referred to as the "Policy", explains our practices in relation to the information which we may collect on the Website and how it is used.

1. Identity of the data controller

The LAB SAS company, as identified below, acts as the data controller with regard to the personal information collected on the French version of the Website:

  • LAB SAS

  • SIRET: 75251693000027

  • 21, rue de la gare 68600 VOLGELSHEIM, France

2. Scope and acceptance of this Policy

This Policy applies only to the information collected from www.terre-de-bougies.com and does not apply to information collected from other sources, including, but not limited to Facebook®, Twitter®, YouTube® and any other third party website or social network.

By using this website, you accept the terms of this Policy. If you do not accept the terms of this Policy, we would ask you not to use the Website or to refrain from sending us information of a personal nature.

3. Data collected on our Website

3.1 What data?

In particular, we collect and process your name, address, email address, password, phone number, IP address, login data and browsing data, ordering history, preferences and areas of interest, products viewed, delivery incidents and complaints.

The compulsory nature of data collected via forms is indicated by an asterisk, if there is no asterisk, the field is optional. Some data is collected automatically due to the way you use the website.

We also carry out audience measurement exercises. For example, we measure the number of pages viewed, the number of visits to the website as well as the activity of visitors on the website and how often they return.

3.2 When?

In particular, we collect the information that your provide when:

  • you create a customer account "My account"

  • you place an order on our site

  • you browse our site and view products

  • you contact our Customer Service

  • you leave a comment or a review on the site

3.3 The purposes of collection of personal data

All of the forms on the website restrict the collection of personal data to the minimum and automatically indicate:

  • the purposes of the collection of personal data

  • the compulsory or optional nature of the data

Under no circumstances shall LAB SAS use this personal data for purposes other than those explicitly indicated on the form and accepted by the internet user. Equally, this personal data shall not be transmitted or sold to third parties unless this possibility is explicitly stated on the form.

3.4 Recipient of the Personal Data

The personal data collected on our site is intended for use by the Marketing and Shipping departments of LAB SAS.

It may also be transmitted to companies - sub-contractors - called upon by LAB SAS as part of the execution of services and orders, including administration, management, execution and payment processing.

Where necessary, your Personal Data may be communicated to our communication service provider to improve your browsing and purchasing experience on our site.

Lastly, LAB SAS may be required to divulge the Personal Data to the legal authorities, to the forces of law and order or any other authority, when that is required by law.

3.5 Transfer of data outside the EU

You are informed that data relating to you may be transmitted by LAB SAS (for the reasons defined in these conditions) to companies located outside the European Union which do not offer an adequate level of protection with regard to the security of personal data. Prior to transfer outside the European Union, LAB SAS will implement any procedure required to get the guarantees necessary for the security of such transfers.

3.6 Storage periods

LAB SAS will store your Personal Data for the necessary period, or for the period required by current legislation.

4. Your rights

In accordance with the French law of 6 January 1978 (art. 34) relating to individual liberties and the computer processing of data, you have a right to access, modification, rectification and deletion of data relating to you. To exercise these rights, you can:

  • Go to your customer space and the "My personal data" section

or

  • Contact the relevant LAB SAS department by email to the address contact@terre-de-bougies.com or by post to the following address:

    LAB SAS
    21, rue de la gare
    68600 VOLGELSHEIM
    FRANCE

In accordance with current legislation, your request must be signed and accompanied by a photocopy of a proof of identity bearing your signature and stating the address to which the reply should be sent. You will then be sent a reply within two months of receipt of the request.

5. Security

The security of your Personal Data is extremely important to us. The personal data collected on the website www.terre-de-bougies.com is processed according to secure protocols which considerably limit the risks of interception or recovery by third party. However, because of the open nature of the internet network, we cannot exclude acts of data breach or access by unauthorised third parties. By continuing to use our Website, you accept these risks. Within the limits of what is authorised by current legislation, we decline all responsibility in the event of any direct or indirect damage, losses, costs, whether contractual, criminal, including by negligence, which you may suffer in the event of unauthorised access, loss or alteration of your personal data.


Carrier < 30 kg France Europe International
Colissimo logo 48 à 72 hours 3 to 5 days 1 to 2 weeks
Options: at home, relay merchant, post
DPD logo 24 à 48 hours 2 to 3 days -
Options: shipped at home, relay
Chronopost logo 24 à 48 hours
1 to 2 days -
Options: shipped at home, relay
UPS logo - 1 to 2 days 1 week

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