Questions & Answers

We do our best to process your order as quickly as possible. We deliver to almost all destinations around the world.

Delivery in 48 to 72 hours in France

We deliver our products to buyers living abroad without exception:

(Zone 1) Belgium, Germany, Luxembourg, Netherlands

Delivery 48/72h to your home - Free shipping from 80€ TTC up to 100kg.
Delivery in Relay Point - Free shipping from 80€ TTC up to 20kg.

Swiss
48/72h Home Delivery - Free shipping from 150€ TTC up to 50kg.

(Zone 2) Spain, Austria, Italy, Portugal, Andorra and all countries in the Europe Zone

Delivery 48/96h at Home - Free shipping from 150€ TTC up to 26kg.

Other countries
French Guiana, Reunion and all overseas departments and territories. États-Unis, Canada, Inde, Australie, Afrique and Asie and others country. For these and other countries, the delivery costs and times will appear at the time of ordering unless an order for your country has already been placed. In this case, please contact us at +33 3 89 22 77 65 .

Delivery times are calculated from the time your order is dispatched. The tracking number of your parcel may take 24 hours to be updated by the carrier, even if your parcel has already been handed over.

More informations

We deliver in France (including Corsica and Monaco) as well as throughout Europe (+ Switzerland and Andorra).

Delivery is also possible to America, Africa, Asia and Australia.

We also cover all the DOM/TOM far and near: Guadeloupe, Reunion, Martinique, Saint Martin, Saint Barthélémy, French Polynesia, French Guyana, New Caledonia, Mayotte, Saint Pierre and Miquelon, Wallis and Futuna, the French Southern and Antarctic Lands, the military postal sectors and Mauritius.

We have a very specific procedure in the event that the delivery time is not respected by more than 3 days (7 days in the case of a registered letter) or in the event of a proven loss of the parcel by the carrier. In this case, please contact our customer service in the upper right-hand corner of the page so that we can contact the carrier. In the case of a proven loss of the package, we will send a second order at our expense.

We do our best to pack your products correctly before shipping. Please check the integrity of the package upon receipt. If it appears to be open or damaged, you must refuse the package or make a written note on the delivery slip. Do not hesitate to contact us for any incident.

Each individual customer has a legal retraction period of 14 working days from the date of receipt of your package. During this period and if the product received does not suit you, you can contact our customer service to request an exchange, a credit note or a refund. The product must then be returned with the prior agreement of our customer service.

The costs of returning the product are then at the customer's expense. Upon receipt of the returned package, our customer service department will check the integrity of the product and initiate the exchange, credit or refund procedure.

We insist on the fact that the product must be perfectly new (or very cleanly unpacked) when it is returned for the refund to take place.

Read more.

You have the possibility to choose the following delivery methods when ordering:

• Colissimo Point Retrait & à Domicile
• UPS Standard, Express & Point relais
• DHL Standard
• By specialised carrier (large volumes)
• Collection from our warehouse (68)

More details on our information page on delivery methods and times

Phthalate in your candles

Phthalate or more precisely "Diethyl Phthalate" is sometimes present in our formulas. This type of phthalate is not classified as dangerous or risky by current regulations. Diethyl Phthalate is regularly used in the cosmetic world, it is present in lip gloss or eyeliner.

Diethyl phthalate is also found in certain fragrances (it allows a certain fluidity to be obtained in the liquid). Not to be confused with certain phthalates which are banned in France in the toy industry, for example toys "Made in China" often still contain them, so please understand...

Is a perfume without CMR less dangerous?

CMR means (Carcinogenic, Mutagenic and Reprotoxic Substances), the indication of a CMR presence in products is regulated and its display is compulsory according to the thresholds and its category. Our perfumes are concentrates, given the concentration the thresholds are sometimes reached. We start with a threshold of 0.1% to 3.3% for our formulas, which remains low.

As our fragrances are composed on a basis of natural substances, it is therefore quite common to find CMRs in their compositions. The fact is that CMRs often play a role in the olfactory rendering of fragrances and removing them completely would only diminish the quality of the fragrances and their rendering.
Also, when CMRs are listed on the SDS, take into account that this is the proportion on the raw product, i.e. the percentage of CMRs in relation to the total quantity of the perfume and only the perfume. Generally speaking, the dosage in a scented candle is 10% perfume, diluted in 90% wax, which further minimises the level of potentially hazardous substances in your finished product.

Be aware that some organic essential oils release a lot of CMR into the air when heated. Just remember that a natural product does not mean that it is safe!

A perfume containing CMRs is slightly more "dangerous" but does not pose a significant threat to your health.

We do not provide samples. The smallest packaging is 30ml.

It is perfectly possible to perfume your cosmetics, soaps or homemade household products with all our scented oils for candles.

We invite you to consult the technical data sheets, in particular the cosmetic certificate which can be downloaded from each perfume product sheet, to find out the recommended dosages.

Like the cosmetic perfumes of the major brands, our quality fragrances are developed from often noble, natural and/or synthetic raw materials. The job of the nose is a true art combining creativity and chemistry. You should know that our perfumers have an average of 4500 raw materials at their disposal and that the olfactory possibilities offered to them are almost unlimited...

We sell professional perfume concentrates, which are produced exclusively in France and therefore comply with the CLP (Classification, Labelling and Packaging of Chemicals and their mixtures) standards. These logos and mentions can be found on many products, even the labelling of your dishwasher soap. This is a legal obligation that we scrupulously respect.

See our safety and cosmetic data sheets at the bottom of the page.
If you have any questions, we are at your disposal

A perfume should be stored in a dark place and at room temperature (20°C).
Under these conditions you can keep your oil for a maximum of 24 months.
If the perfume crystallizes, it should simply be heated to 30°C maximum.

Our fragrances are made from natural raw materials

For example, jasmine oil can have a different hue depending on the geography of the harvest and the season. This is the difference between a natural perfume with synthetic processes and a 100% synthetic perfume...