Questions & Answers

Fill in the field below with a keyword or a bit of a question.

Back to Q&A main page


How long does it take to process and ship my order?

We do our best to process your order as quickly as possible. We deliver to almost all destinations around the world.

Delivery in 48 to 72 hours in France

We deliver our products to buyers living abroad without exception:

(Zone 1) Belgium, Germany, Luxembourg, Netherlands

Delivery 48/72h to your home - Free shipping from 80€ TTC up to 100kg.
Delivery in Relay Point - Free shipping from 80€ TTC up to 20kg.

48/72h Home Delivery - Free shipping from 150€ TTC up to 50kg.

(Zone 2) Spain, Austria, Italy, Portugal, Andorra and all countries in the Europe Zone

Delivery 48/96h at Home - Free shipping from 150€ TTC up to 26kg.

Other countries
French Guiana, Reunion and all overseas departments and territories. États-Unis, Canada, Inde, Australie, Afrique and Asie and others country. For these and other countries, the delivery costs and times will appear at the time of ordering unless an order for your country has already been placed. In this case, please contact us at +33 3 89 22 77 65 .

Delivery times are calculated from the time your order is dispatched. The tracking number of your parcel may take 24 hours to be updated by the carrier, even if your parcel has already been handed over.

More informations

Do you deliver anywhere in the world?

We deliver in France (including Corsica and Monaco) as well as throughout Europe (+ Switzerland and Andorra).

Delivery is also possible to America, Africa, Asia and Australia.

We also cover all the DOM/TOM far and near: Guadeloupe, Reunion, Martinique, Saint Martin, Saint Barthélémy, French Polynesia, French Guyana, New Caledonia, Mayotte, Saint Pierre and Miquelon, Wallis and Futuna, the French Southern and Antarctic Lands, the military postal sectors and Mauritius.

My package is lost or damaged by the carrier, what should I do?

We have a very specific procedure in the event that the delivery time is not respected by more than 3 days (7 days in the case of a registered letter) or in the event of a proven loss of the parcel by the carrier. In this case, please contact our customer service in the upper right-hand corner of the page so that we can contact the carrier. In the case of a proven loss of the package, we will send a second order at our expense.

We do our best to pack your products correctly before shipping. Please check the integrity of the package upon receipt. If it appears to be open or damaged, you must refuse the package or make a written note on the delivery slip. Do not hesitate to contact us for any incident.

The product received is not suitable, how do I return it ?

Each individual customer has a legal retraction period of 14 working days from the date of receipt of your package. During this period and if the product received does not suit you, you can contact our customer service to request an exchange, a credit note or a refund. The product must then be returned with the prior agreement of our customer service.

The costs of returning the product are then at the customer's expense. Upon receipt of the returned package, our customer service department will check the integrity of the product and initiate the exchange, credit or refund procedure.

We insist on the fact that the product must be perfectly new (or very cleanly unpacked) when it is returned for the refund to take place.

Read more.

What delivery methods are available?

You have the possibility to choose the following delivery methods when ordering:

  • Colissimo Point Retrait & à Domicile
  • UPS Standard, Express & Point relais
  • DHL Standard
  • By specialised carrier (large volumes)
  • Collection from our warehouse (68)

More details on our information page on delivery methods and times

Subscribe to our newsletter

To take advantage of our discounts and read more about our latest news

Carrier < 30 kg France Europe International
Colissimo logo 48 à 72 hours 3 to 5 days 1 to 2 weeks
Options: at home, relay merchant, post
DPD logo 24 à 48 hours 2 to 3 days -
Options: shipped at home, relay
Chronopost logo 24 à 48 hours
1 to 2 days -
Options: shipped at home, relay
UPS logo - 1 to 2 days 1 week

If you want to know more and know our prices outside Metropolitan France, click here