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The product received is not suitable, how do I return it ?

Each individual customer has a legal retraction period of 14 working days from the date of receipt of your package. During this period and if the product received does not suit you, you can contact our customer service to request an exchange, a credit note or a refund. The product must then be returned with the prior agreement of our customer service.

The costs of returning the product are then at the customer's expense. Upon receipt of the returned package, our customer service department will check the integrity of the product and initiate the exchange, credit or refund procedure.

We insist on the fact that the product must be perfectly new (or very cleanly unpacked) when it is returned for the refund to take place.

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Carrier < 30 kg France Europe International
Colissimo logo 48 à 72 hours 3 to 5 days 1 to 2 weeks
Options: at home, relay merchant, post
DPD logo 24 à 48 hours 2 to 3 days -
Options: shipped at home, relay
Chronopost logo 24 à 48 hours
1 to 2 days -
Options: shipped at home, relay
UPS logo - 1 to 2 days 1 week

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